Help & Support
Help & Support – Goofy
Welcome to Goofy Help & Support! We're here to help you and ensure you have the best possible experience with our platform.
📌General Questions
What is Goofy?
Goofy is a platform that connects customers with service providers. Whether it's handymen, hairdressers, car repairs, or moving services – everything is just a few clicks away.
How do I register?
Download the Goofy app from the Google Play Store or Apple App Store and create a free account.
Is Goofy free to use?
Registering and searching for services are free. Fees only apply when you book a service.
📌Bookings & Payments
How do I book a service?
- Select the desired category.
- Find a suitable provider.
- Schedule an appointment.
- Confirm the booking and pay directly through the app (if necessary).
Which payment methods are accepted?
We accept various payment methods, including credit card, PayPal, and SEPA direct debit.
Can I cancel a booking?
Yes, cancellation policies vary by service provider. Check the cancellation policy in the booking overview.
📌Problems & Solutions
My service provider didn't show up – what should I do?
Contact the service provider directly via the app. If you don't receive a response, contact our support team.
I'm dissatisfied with the service. What can I do?
Leave a review and contact our support team. We'll help you resolve the issue.
I'm having problems with the app – what should I do?
- Make sure you're using the latest version of the app.
- Restart your device.
- Clear the app's cache.
If the problem persists, contact us.
Contact Options
📧E-Mail-Support: hi@gogoofy.de
💬Ticket-System:
- Open the Goofy-App
- Go to Profile
- Select Help Desk
Our support hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 4:00 PM
We're here for you! 💙 Your Goofy-Team🚀