1. General provisions

This refund policy governs the conditions for refunds in connection with services booked via the Goofy platform. As Goofy is merely an intermediary platform, responsibility for refunds lies primarily with the respective service providers.

2. Cancellation by the customer

• Customers can cancel booked services up to a certain deadline before the appointment (depending on the policy of the respective service provider).
• If a cancellation is made within this period, a full or partial refund may be possible.
• Cancellations outside the permitted period may result in a pro-rata or full payment obligation.

3. Cancellation by the service provider

• If a service provider cancels a confirmed order, the customer will receive a full refund.
• Alternatively, customers can book another service provider via the platform.

4. Dissatisfaction with the service

• If a service has not been provided as agreed, the customer can submit a complaint.
• Goofy will investigate the matter and mediate between the parties, but is not obliged to grant refunds.
• The final decision on a refund lies with the respective service provider.

5. Payment processing & processing time

• Refunds will be made via the originally selected payment method.
• The processing time is usually 5–10 business days, depending on the payment provider.

6. No refunds in certain cases

• If a service has already been provided in full, there is generally no entitlement to a refund.
• No-shows by customers without timely cancellation will not result in a refund.
• Violations of Goofy's terms and conditions will not entitle the customer to a refund.

📌 Status: February 25, 2025